Commercial

VRC provides effective monitoring solutions, false alarm management and dedicated account management for commercial customers across the UK.

Our services, delivered from our NSI Gold Category II Remote Video Response Centre and monitored by our skilled, effectively trained operators to ensure the safety of employees, customers, assets and properties allowing businesses to operate normally, with the peace of mind that VRC has got you covered.

Visual Verification

Visual verification validates whether an alarm is false or genuine, ensuring an accurate and targeted response.

This saves money on call outs and stops time-wasting of emergency services. It also reduces the risk of losing your Unique Reference Number (URN) which has to be quoted to the Police when they are contacted to respond to activation.

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Benefits of Visual Verification

Saves Resources

 Visual verification systems allow more cameras to be monitored at once than standard CCTV monitoring systems. By first identifying whether the cause of the alarm is a genuine threat before responding, it saves both money and human resources. It also reduces penalties from the emergency services and the inconvenience associated with false alarms.

Reliability and Efficiency

Visual verification is one of the most reliable and efficient ways of confirming whether a triggered alarm is genuine. It also helps Police to identify suspects much quicker and also means your property continues to be recognised by the Police with a URN, maintaining overall security.

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Faster

It reduces crime rate by being able to determine an alarm’s legitimacy faster and meaning Police can be deployed more promptly. By responding quicker to visually verified alarms it can also lower insurance premiums for your property, by reducing the amount of likely damage caused by intruders or fire.

Out of Hours Call Handling

Out of hours call handling improves customer care, allowing businesses to continue to provide their services overnight, on weekends and on holidays covering 24/7, 365 days a year.

This means that you won’t lose out on customers to a competitor as they will always be able to speak to someone representing you.

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Benefits of Out of Hours Call Handling

Improve Customer Service 

Utilising out of hours call handling enables businesses to offer better customer service and meet their customers needs even when they’re not there. When businesses aren’t open, customers can still speak to a real person representing your business. VRC will use your specific instructions when call handling, so your business will always be shown exactly how you want it to be.

Better Profit

Missing customer calls means missing out on business and potential profit, customers having access to business 24/7, 365 days a year they are unlikely to go to one of your competitors and use their services instead. This increases customer loyalty and improves brand reputation, therefore, improving overall business profit.

Industry-wide –

Out of hours, call handling is applicable to a wide variety of industries, wherever businesses need to maintain a high standard of customer care it can be used effectively. This includes medical receptions, legal receptions, housing associations, facilities management and even manufacturing. VRC’s skilled, well-trained operators are prepared to cope with the varied scope of this service and give you the peace of mind that your customers will be dealt with in the right way.

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Remote CCTV

Remote CCTV monitoring on alarm activation is a cost-effective security solution that deters intruders and prevents criminal damage to any business or home.

Remotely monitored CCTV means the footage is viewed as it happens so immediate action can always be taken. VRC is here to assure the safety and security of our customers and their properties. CCTV monitoring is typically done on alarm activation, meaning our operators will on receipt of an alarm dial into the sites CCTV system to verify the cause.

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Benefits of CCTV Monitoring 

Saves Resources

 Visual verification systems allow more cameras to be monitored at once than standard CCTV monitoring systems. By first identifying whether the cause of the alarm is a genuine threat before responding, it saves both money and human resources. It also reduces penalties from the emergency services and the inconvenience associated with false alarms.

Reliability and Efficiency

Visual verification is one of the most reliable and efficient ways of confirming whether a triggered alarm is genuine. It also helps Police to identify suspects much quicker and also means your property continues to be recognised by the Police with a URN, maintaining overall security.

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Faster

It reduces crime rate by being able to determine an alarm’s legitimacy faster and meaning Police can be deployed more promptly. By responding quicker to visually verified alarms it can also lower insurance premiums for your property, by reducing the amount of likely damage caused by intruders or fire.

Accreditations

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