Stuart Buscombe & Daniel Latto met with Mark Taylor from ECHO this week to discuss implementation of ECHO into VRC Monitoring.
The aim of ECHO is to deliver a centralised, fully automated electronic call handling service to reduce the pressure on the emergency services and VRC Monitoring by reducing their call handling times and errors that can occur from a manual response handling.
The BSIA, NSI, FIA and ECA will play key roles in developing and implementing the initiative to ensure ECHO is delivered on time for the official launch of 2020. The launch presents a significant opportunity to facilitate more efficient use of emergency services, reducing call handling times and errors that can occur from manual call handling.
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