Control Room Operator – (Night Worker)

Job Description

VRC is one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset. We are looking to recruit a Control Room Operator.

We are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.

SIA License (Advantageous but training provided for the right candidate/s) but if you have good service, people related experience we would like to talk to you.

Working on a 12hr – 4on/4off rolling shift pattern

Location:
Yate, nr Bristol
Experience:
Preferred
Job Type:
12hr – 4on/4off rolling shift pattern
Salary:
£22,383 – After successful training
Holiday:
20 days holiday, plus birthday

More Information

Remit includes:
  • Carrying out duties relating to monitoring CCTV & Alarm systems

  • Dispatching appropriate emergency services and/or keyholders

  • Fielding inbound telephone & email enquiries

  • Responding & directing Message Handling calls on behalf of our partners

  • Booking emergency engineers & logging information across multiple software platforms

  • Assisting with False Alarm Management

  • Commissioning new sites

  • Working on a 12hr, 4on/4 off rolling shift pattern

Qualifications and Skills
  • A focus on delivering good customer service is essential

  • Excellent written communication skills

  • Great telephone manner

  • Competent IT/Computer skills

  • Ability to work under pressure

How to apply for the role

To apply for this job please send a copy of both your CV and cover letter to KirstyFelton@assetprotectiongroup.co.uk

Accreditations

VRC’s Latest News

We’ve Rebranded as ARM Secure

Why have we rebranded? We have decided to merge both ARK Alarm Response and Keyholding and VRC Monitoring Solutions and have rebranded as ARM Secure. We’ve also undergone a logo transformation which encompasses both previous brands colours so that we don’t lose sight...

read more
Welcome Chris Coughlin!

Welcome Chris Coughlin!

Chris is joining the Asset Protection Group, as Head of Monitoring for VRC Monitoring Solutions. Chris will join a professional and dedicated team here…

read more
Post-Lockdown Security: Are you Prepared?

Post-Lockdown Security: Are you Prepared?

Similar to tackling coronavirus, defeating terrorism requires a collective community effort where police, security staff, venue stewards and the public come together to help keep everyone safe.

read more

Get a Quote