We are one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset.
We are looking to recruit a Control Room Operator
Working on a 12hr – 4on/4off rolling shift pattern
Yate, nr Bristol
12hr – 4on/4off rolling shift pattern
£21,243 – After successful training
20 days holiday, plus birthday
Carrying out duties relating to monitoring CCTV & Alarm systems.
Dispatching appropriate emergency services and/or keyholders.
Fielding inbound telephone & email inquiries.
Responding & directing Message Handling calls on behalf of our partners.
Booking emergency engineers & logging information across multiple software platforms.
Assisting with False Alarm Management.
Commissioning new sites.
Qualifications and Skills
A focus on delivering good customer service is essential
Excellent written communication skills
Great telephone manner
Competent IT/Computer skills
Ability to work under pressure
We are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.
SIA License (Advantageous but training provided for the right candidate/s) but if you have good service, people related experience we would like to talk to you.
How to apply for the role
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