About Us

VRC Monitoring has been established for over 15 years, in which time we have perfected effective, bespoke monitoring solutions to protect people, their properties and ensure peace of mind for all our customers.

Our Alarm Receiving and Remote Video Response Centre (ARC/RVRC) is located in Yate, Bristol, where our highly experienced teamwork 24 hours a day, 365 days a year providing outstanding customer care and technical support.

We build long-lasting relationships with our entire client base. VRC works in collaboration with a nationwide collective of high-quality security installation and maintenance partnered customers, offering dedicated account management, false alarm management and the flexibility to tailor bespoke solutions and service for each customer and their property.

Integrity

VRC is devoted to always doing the right thing, following our moral and ethical convictions in all circumstances. We are always true to our core and will never do anything to dishonour what we believe in. So, our customers always know, what they see with VRC, is what they get.

Accountability

We know sometimes things can go wrong and it is our responsibility to put it right, by acknowledging that, we are able to work with our customers to make the necessary changes. Our customers’ security and satisfaction are our highest priority.

Quality

VRC is dedicated to providing a high-quality service for all our customers and operating with an exceptional standard of professionalism, as evidenced by our accreditations. Our ambition is to always exceed expectations, ensuring our products and services are the best they can be.

FAQS

Frequently Asked Questions

A list of questions and answers relating to a particular subject, especially relating to questions we are asked.

Q1: Who is VRC?

 A: VRC is a totally independent (meaning we have no affiliations to any Alarm or CCTV Company) Alarm Receiving Centre (ARC) & Remote Video Response Centre (RVRC). We are part of the Asset Protection Group (APG)  meaning that we can complement your monitoring requirements with added services like keyholding response and out of hours barrier and gate repairs

Q2: What is VRC’s area of operation?

 A: We are based in Yate, Bristol but as to the nature of how we receive communications and signals (over Phone Lines, Internet, GPRS etc.) means we can monitoring sites not only from anywhere in the UK but anywhere in the world.

 

Q3: What are your monitoring charges?

A: Our prices depend on various factors, signalling device, signalling grade, type of monitoring and contract period to name a few. We do know that our prices are very competitive and realistic also we are always happy to work with installers on pricing when it comes to multisite migrations.

Supported Equipment 

Equipment that we can integrate into our monitoring service.

VRC currently supports over 200 different types has the ability to monitor the majority of signalling devices and CCTV systems on the market today, used for internal and external alarming.

Our Process 

VRC’s highly experienced team work 24 hours a day, 365 days a year

We pride ourselves on ensuring the process of introducing monitoring solutions into your security plan is as painless as possible. We aim to elevate long-lasting relationships with our customer base and continue to support the safety and security of all properties throughout the UK.

1. We listen to your requirements

2. We conduct a free site survey

3. Assign a Customer Relationship Manager

4. We monitor your premises

5. We dispatch a professional.

6. We resolve any issues

VRC

Standards & Regulations

 

VRC operates a fully accredited NSI (National Security Inspectorate) Gold, BS 5979 Category II Alarm Receiving and Remote Video Response Centre (ARC/RVRC).

Designed, built and operated to NSI SSQS 102, BS 5979 and BS 8418. We are fully compliant to BS 5979, BS 8418, BS 7858 and BS EN ISO 9001.

NSI SSQS 102

The NSI Quality Schedule for the application of ISO 9001:2015 to NSI ARC (Alarm Receiving Centre) Gold approval. The Quality Schedule provides guidance and clarification on the application of ISO 9001 to the relevant Product Standards and services provided in the security industry.

BS 8591

Remote centres receiving signals from alarm systems. Code of practice. This British Standard covers the planning, construction and facilities of manned and unmanned centres, and for the operation of receiving signals from alarm systems, such as fire, social, CCTV, lone worker devices and vehicle tracking.

BS 7858:2019

 Screening of individuals working in a secure environment. Code of practice. It recommends how individuals should be screened to work in “secure” environments. A “secure” environment is anywhere that an insider could steal or threaten the integrity of data, information, or other physical or intellectual assets; or threaten people’s safety.

Accreditations

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